Internet

Why Westnet?

By choosing WestNet as your Internet Service Provider, you have the most dependable technology available driving your Internet experience. You also have access to an expert AND personable technical support staff.

No matter where you live in rural or metropolitan Australia, WestNet can reach you with the options you need and quality you want. Our goal is to deliver a quality of customer-driven service unrivalled in the Internet industry. ‘It's SERVICE that sets us APART!’

Our Mission

WestNet's mission is to be recognised as the best Internet Service Provider in Australia through outstanding customer service and providing premium quality Internet access, at a fair cost, no matter where you are in Australia.

Our Services

Nationwide Internet Access

WestNet offers total coverage throughout Australia. We have both corporate and home users from regional and metropolitan areas. These customers enjoy the range of broadband, dialup and hosting services that WestNet has to offer.

Customer Service

Customer satisfaction is extremely important to us. To ensure that our service levels remain high as we continue to grow, we have implemented a number of support services. In particular, we operate an easy-to-access support system so that our customers’ down time is kept to the barest minimum. Our friendly helpdesk staff are here to assist you every day, and we provide a callout service for business-hours assistance in most areas through our Australia-wide network of agents. Because of our commitment to service, WestNet has built a strong customer relationships. From home users to corporate clients and government departments, WestNet provides a wide range of customers with reliable and cost-effective Internet solutions.

Easy Setup

Setting up your new connection with WestNet is a breeze. We supply you with an installation disk that not only updates your browser and email software but also installs all of the necessary information that your computer needs to know in order to dial into our servers. There are also tutorials and explanations of general web and email information to help you kick-start your WestNet Internet experience. If you require further assistance, our highly-skilled and friendly support team is only a phone call away. They will be able to guide you, step by step, through any changes you may need to make. Our CD setup kits are available from any Arrow Computers store. You can also sign up online.

Associations

WestNet is proud to be a member of the Internet Industry Association, Western Australia Internet Association and the Telecommunications Industry Ombudsman. These associations reflect the importance that WestNet places on complying with the industry standards.

In addition to being a member of the above associations, WestNet is also a Microsoft Certified Partner.

Our People

Experienced Staff

The level of expertise of WestNet staff members ranges from highly-trained technical staff to keen, helpful support staff who are always willing to help. WestNet may look like an overnight success, but that success is founded on ideals developed and sustained by our personnel.

Quality Support

WestNet's technical support help line is available seven days a week free of charge to WestNet customers. Staffed by only the most experienced and polite Internet helpdesk operators, this service makes surfing the net with WestNet even easier.

Our Equipment

Large Bandwidth

The single most important factor that affects your Internet performance is the size of the connection that your ISP has to the Internet. The larger this connection, the greater your ISP's capacity to provide bandwidth to you and the greater its capacity to smooth over transient periods of high usage. WestNet’s high-speed network utilises a combination of Frame Relay and ATM (Asynchronous Transmission Mode) technologies, ensuring the fastest and most reliable delivery of your bandwidth.

Points of Presence

WestNet currently operates POPs in and around Metropolitan areas throughout Australia. Your WestNet dialup account can be used all around Australia for the cost of a local call. Our broadband ADSL services are available in Western Australia, Queensland, New South Wales, Victoria, Northern Territory and South Australia. For more information and support, please contact WestNet or one of our agents.

Professional Server-Room Facilities

Our server facilities use the latest technologies and equipment, including high-grade power systems, high-power computer room air-conditioning systems, raised floor with underfloor power and data wiring, rack-mounted systems and much more. Naturally, all of our routers and servers are continuously monitored by automatic systems that detect and report any problem instantly to our on-call technical staff. In the rare instances where we have a system problem, we've usually fixed it before you notice it

Up-To-Date Technology

We are always bringing you the best new technology to ensure that your Internet experience is enjoyable, cost-effective and productive. ISPs that charge less may not be able to keep up with new technology developments, and they may not be able to ensure that you can always log in when you want to.

Unsaturated Modem Bank

The next most important performance factor is the size and saturation of the modem bank. Your Internet connection isn't worth much if you can't connect to your ISP because their modem bank is fully used. WestNet pays close attention to grow its modem bank at a rate that continuously keeps the ratio of users to modems low enough to ensure that our customers rarely, if ever, encounter busy signals.

Furthermore, WestNet is constantly upgrading its modem banks to keep up with the increasing speed and new technology of the latest modems.

Top Quality Equipment

Chances are that sooner or later you will eventually want to create a website for yourself or your company. However, even the greatest website is useless if it takes forever to download on your potential customers’ computers. WestNet takes pride in its high-powered Linux- and Windows-based web server farm, which is designed to ensure that all customers' web pages are served to the Internet quickly. This is one of the main reasons that major organizations such as web design and development companies choose WestNet as their ISP.

WestNet utilises high-quality servers and only the best equipment for our routers, access servers, and switches within our network. Industry-leading products from 3com, Cisco, NEC, Microsoft, RedHat, Sun and others ensure the reliability of the WestNet network. For all critical functions, such as electronic mail, web service, web caching, authentication, billing, and network management, we are continually updating, upgrading and developing the applications that run these services.

Upgradeability

To cater for growth, an ISP must be capable of upgrading your Internet connection from a 33.6kb/56kb modem link, to ISDN, ADSL, Wireless, Frame Relay and ATM (Asynchronous Transmission Mode). WestNet is capable of growing your connection through all of these phases with no effective limit on bandwidth.