Basic Microsoft Internet Explorer troubleshooting

Additional Information:

This document was created as a location to find basic steps to perform when attempting to troubleshoot problems in Microsoft Internet Explorer. Before following the recommendations in solutions make sure you have reviewed each of the issues listed on our Internet Explorer page to make sure they do not apply to your issue.

Solutions:

Close all but one Internet Explorer window.

Clear your Internet browser history. Additional information and help with doing this can be found on document CH000510.

Clear any “Unknown” or “Damaged” downloaded programs by clicking Tools, Internet Options, click the Settings button, click the View Objects… button, and selecting each of the programs that are damaged or unknown and pressing the delete key.

Verify that your Security settings under Tools, Internet Options are set to medium at the most. Some web pages may not function properly if the security settings are set to high.

Restore defaults for advanced Internet options by opening Tools, Internet Options, clicking the Advanced tab, and clicking the Restore Defaults button.

Close Internet Explorer.

Open one Internet Explorer window and try again.

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