In order to claim warranty on products bought from Arrow Computers, you will need to ensure that you have a copy of your invoice. If you have lost your invoice, then please call your closest store in order to organise an invoice to be printed and/or sent out to you. Unless otherwise stated, all products bought at Arrow Computers come with a return to base warranty. This means that you will need to bring the product back to us, or to an authorised repair agent, in order to get the product repaired. Also note that we offer a repair warranty. This means that we will not replace the device, and that we will repair the item in a timely manner. If your product meets any of the below criteria, then fees and charges will apply in order to get your product repaired:
- Physical damage
- Power outages/storm damage
- Damage caused by natural disasters
- Viruses
- Spyware
- Software related issues
- Hardware/software/driver installation
- PC upgrades