If you have just bought the device, then a dead on arrival, or DOA for short, policy may apply. This means that we will be able to swap out your existing device with a new one, if it meets the manufacturers terms and conditions for DOA and if we have the same product in stock. All packaging, manuals, CD’s, inks,and invoices will need to be brought in order to claim a product as DOA. DOA warranties usually lasts for a week from purchase. Please contact the store you bought the product from in order to confirm whether or not a DOA will apply on your device.
Otherwise, we can assist you in getting your printer, scanner, or multifunction repaired by an authorised repairer. Please ensure you have a copy of your invoice before you call or take in your device to be repaired. Below is a list of authorised repairers sorted by manufacturer. Please call them and they will be able to assist you in getting your product repaired under warranty. If you use non genuine inks, ink refill kits, or non genuine toners or drums, then you will be liable for all fees associated in getting your device repaired. In order to get your printer/scanner/multifunction repaired, then please lookup the model of your device below, and follow the instructions to get your device repaired. If you cannot find your model below, then please contact your nearest Arrow Computers store for assistance.
| Manufacturer | Authorised Repairer | Address | Contact Number |
|---|---|---|---|
| Brother | PrintCom | 53 Railway Parade, Mount Lawley WA 6050 | (08) 9371 8600 |
| Canon | N/A | N/A | Click here to find the closest Canon repairer to you |
| Kyocera | Kyocera Mita Australia | N/A | 1300 658 348 |
| Epson | Epson | 1300 766 868 | |
| Lexmark | Lexmark | Lexmark provide an onsite replacement warranty for most of their products | 1300 362 192 |