Warranty Support

 

In order to claim warranty on products bought from Arrow Computers, you will need to ensure that you have a copy of your invoice. If you have lost your invoice, then please call your closest store in order to organise an invoice to be printed and/or sent out to you. Unless otherwise stated, all products bought at Arrow Computers come with a return to base warranty. This means that you will need to bring the product back to us, or to an authorised repair agent, in order to get the product repaired. Also note that we offer a repair warranty. This means that we will not replace the device, and that we will repair the item in a timely manner. If your product meets any of the below criteria, then fees and charges will apply in order to get your product repaired:

  • Physical damage

  • Power outages/storm damage

  • Damage caused by natural disasters

  • Viruses

  • Spyware

  • Software related issues

  • Hardware/software/driver installation

  • PC upgrades 



Warranty Information:

Monitors

It is very important that when you bring your monitor in, or send it off to be repaired, you package the monitor in the original boxes and packaging it came in. If you are unable to do this, then you will be responsible for any damage that is done during the transportation of your monitor. Before you organise to get a LCD monitor to be repaired, please note that dead pixel policies apply with all monitors bought from Arrow Computers. This policy applies from the moment that you buy the monitor. If your monitor does not meet the minimum dead pixel policies of the manufacturer, then the monitor will not be repaired. If the problem you are having with your LCD monitor is not associated with dead pixels, then the LCD monitor is covered by warranty and will be repaired. In order to get your monitor repaired, please contact your nearest Arrow Computers store for assistance.


Printers, Scanners and Multifunctions

If you have just bought the device, then a dead on arrival, or DOA for short, policy may apply. This means that we will be able to swap out your existing device with a new one, if it meets the manufacturers terms and conditions for DOA and if we have the same product in stock. All packaging, manuals, CD’s, inks,and invoices will need to be brought in order to claim a product as DOA. DOA warranties usually lasts for a week from purchase. Please contact the store you bought the product from in order to confirm whether or not a DOA will apply on your device.

Otherwise, we can assist you in getting your printer, scanner, or multifunction repaired by an authorised repairer. Please ensure you have a copy of your invoice before you call or take in your device to be repaired. Below is a list of authorised repairers sorted by manufacturer. Please call them and they will be able to assist you in getting your product repaired under warranty. If you use non genuine inks, ink refill kits, or non genuine toners or drums, then you will be liable for all fees associated in getting your device repaired. In order to get your printer/scanner/multifunction repaired, then please lookup the model of your device below, and follow the instructions to get your device repaired. If you cannot find your model below, then please contact your nearest Arrow Computers store for assistance.

  Manufacturer

  Authorised Repairer

  Address

  Contact Number

  Brother

  PrintCom

  53 Railway Parade, Mount Lawley WA 6050

  (08) 9371 8600

  Canon

  N/A

  N/A

Click here to find the closest Canon repairer to you

  Kyocera

  Kyocera Mita Australia

  N/A

  1300 658 348

  Epson

  Epson

   1300 766 868

  Lexmark

  Lexmark

Lexmark provide an onsite replacement warranty for most of their products

  1300 362 192


Other Hardware Devices

For all other devices, like keyboards, mice, thumb drives and cameras, please call the store you bought the product from. Ensure that you have a copy of your invoice. The technician may be able to help you fix the problem over the phone. If not, then the product will need to be brought in to be repaired.

Please ensure that you bring in an orginal invoice, original CD’s and if possible,the original packaging that came with the device. Note, we do not offer a replacement warranty on our parts. The product will need to be sent off to be repaired. We cannot be held liable for any delays in getting your product repaired.


Consumables

Before opening and using any of the above items, please note we do not offer any warranty on these items. So please choose carefully before purchasing and opening any of the above.